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Return & Refunds Policy

Last updated: May 12, 2020

Thank you for visiting Our online store.

We encourage you to review our Return and Refund Policy before making any purchase. The following terms and conditions are applicable for any products that You intend to purchase.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Raseel Store, Dosemealti, Yenikoy mah..
  • Service refers to the Website.
  • Website refers to Raseelstore, accessible from http://www.raseelstore.com
  • Items refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

 

 Conditions for Returns

We only accept returns for the purpose of changing the size of the product you purchased. Refunds can only be requested if the product was delivered to you in a damage or defective condition. To request a refund please contact our customer care team at sale@raseelstore.com. 

 

In order for us to process your refund, we ask you to adhere to the following instructions:

  • We only accept returns sent to us within 14 days after an order has been delivered to you.
  • We do not cover the cost of returning your order back to us.
  • The items must be returned back to us in a original condition with tags or labels attached to the item, otherwise refund will not be processed.
  • Items on sale or bought using gift card cannot be refunded.

The following items cannot be returned or refunded:

  • The supply of Items made to Your specifications or clearly personalized.
  • The supply of Items which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of items which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning Items.

  • You are responsible for the cost and risk of returning the Items to Us. 
  • We cannot be held responsible for Items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: sale@raseelstore.com
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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